Returns & Complaints

At our company, the quality of our products is paramount. In case of any concerns, we kindly ask you to consider the following steps, so that we can assist in a smooth resolution.


The contents of our cancellation policy are decisive for the return process for consumers. To expedite the process for consumers.


To expedite the process and make it easier for us, please feel free to send us an email with the following details.

  • Order number or invoice number
  • Article number(s) of the products you wish to return
  • Reason for the return
  • Resolution (refund or replacement)

We will then get in touch with you to discuss the next steps.


In case of damage or defect, please follow these steps:

  1. Description of the damage (detailed error description - for visible damages, please provide meaningful photos.)
  2. Inspection (Upon receiving your damage report, you will receive a response within one to two business days regarding the next steps.)
  3. Conclusion (After assessment and discussion, you will receive a replacement delivery or refund.)

Thank you for your cooperation.